SalesHive Privacy Policy

This Privacy Policy applies specifically to the SalesHive CRM platform. For our general privacy practices, please see our General Privacy Policy.

1. Information We Collect

1.1 Your Account Information

When you create a SalesHive account, we collect:

• Company name and business information
• Your name, email address, and phone number
• Job title and role
• Password (encrypted)
• Billing and payment information
• Team member details (if applicable)

1.2 Customer Data (Data You Store)

SalesHive allows you to store information about your customers, including:

• Contact Information: Names, email addresses, phone numbers, addresses
• Company Details: Organization names, industry, size, location
• Communication History: Emails, calls, meetings, notes
• Sales Data: Deals, opportunities, quotes, invoices
• Custom Fields: Any additional data you choose to store
• Attachments: Documents, contracts, presentations
• Activity Logs: Interactions, tasks, follow-ups

1.3 Usage and Analytics Data

We collect:

• Platform usage patterns and feature utilization
• Device information and IP addresses
• Login times and session duration
• Performance metrics and error logs
• Email open rates and click-through rates

2. How We Use Your Information

2.1 To Provide CRM Services

We use your information to:

• Store and manage your customer data
• Enable sales pipeline management
• Facilitate communication with your customers
• Generate reports and analytics
• Automate workflows and tasks
• Send emails on your behalf
• Provide customer support

2.2 Data Processing Role

For customer data you store in SalesHive:

• You are the Data Controller: You determine what data to collect and how to use it
• We are the Data Processor: We process data according to your instructions
• Your Responsibility: Ensure you have proper consent and legal basis to collect customer data

3. Data Storage and Security

3.1 Cloud Storage

Your data is stored securely in:

• Enterprise-grade cloud infrastructure (AWS/Google Cloud)
• Data centers with ISO 27001 certification
• Geographic redundancy for high availability
• Automated daily backups with 30-day retention

3.2 Encryption

We protect your data with:

• AES-256 Encryption: For data at rest
• TLS 1.3: For data in transit
• Database Encryption: All customer data encrypted
• Secure Key Management: Encryption keys rotated regularly

3.3 Access Controls

Security measures include:

• Two-factor authentication (2FA) available
• Role-based access control (RBAC)
• IP whitelisting options
• Session timeout after inactivity
• Audit logs for all data access

4. Data Sharing and Disclosure

4.1 We Do Not Sell Your Data

We never sell, rent, or trade your customer data or business information to third parties.

4.2 Service Providers

We may share data with trusted service providers who assist us in:

• Cloud hosting and infrastructure (AWS, Google Cloud)
• Email delivery services (for emails sent through SalesHive)
• Payment processing (Stripe, Razorpay)
• Customer support tools
• Analytics and monitoring

All service providers are bound by strict confidentiality agreements and data protection requirements.

4.3 Legal Requirements

We may disclose information if required by law, court order, or to protect our rights and safety.

5. Email Services

5.1 Email Sending

When you send emails through SalesHive:

• Emails are sent from your connected email account
• We track open rates and clicks (if enabled)
• Email content is stored for record-keeping
• You are responsible for CAN-SPAM and GDPR compliance

5.2 Email Integration

We support integration with:

• Gmail (via OAuth 2.0)
• Outlook/Office 365
• SMTP servers

Email credentials are encrypted and never stored in plain text.

6. Data Retention

We retain your data as follows:

• Active Accounts: Data retained while your account is active
• After Cancellation: Data retained for 30 days for recovery
• Backups: Backup data retained for 30 days
• Legal Requirements: Some data may be retained longer if required by law

7. Your Rights and Controls

You have the right to:

• Access: View all data stored in your account
• Export: Download your data in CSV or JSON format
• Modify: Edit or update any information
• Delete: Remove specific records or entire datasets
• Account Deletion: Permanently delete your account and all data
• Data Portability: Transfer your data to another CRM

8. Customer Data Rights (Your Customers)

Your customers have rights under data protection laws:

• Right to access their data
• Right to correction of inaccurate data
• Right to deletion ("right to be forgotten")
• Right to object to processing
• Right to data portability

As the data controller, you are responsible for responding to these requests. We provide tools to help you fulfill these obligations.

9. Integrations and Third-Party Apps

SalesHive integrates with:

• Email Services: Gmail, Outlook
• Calendar: Google Calendar, Outlook Calendar
• Communication: WhatsApp, SMS gateways
• Payment: Stripe, Razorpay, PayPal
• Accounting: QuickBooks, Zoho Books

When you enable integrations, you authorize data sharing with those services according to their privacy policies.

10. Team Collaboration

When you add team members:

• Team members can access data based on their role and permissions
• You control what each team member can see and do
• Activity logs track all team member actions
• You can revoke access at any time

11. Data Processing Agreement (DPA)

For enterprise customers or those requiring GDPR compliance, we offer a Data Processing Agreement (DPA) that:

• Defines our role as data processor
• Outlines data processing terms
• Includes Standard Contractual Clauses (SCCs)
• Specifies security measures and obligations

Contact us at vivecpatel@gmail.com to request a DPA.

12. GDPR Compliance

SalesHive helps you comply with GDPR by providing:

• Consent management tools
• Data export and deletion capabilities
• Audit logs for compliance reporting
• Privacy-by-design features
• Data breach notification procedures

13. Data Breach Notification

In the event of a data breach:

• We will notify you within 72 hours of discovery
• Provide details of affected data
• Outline remediation steps taken
• Assist you in notifying your customers if required
• Conduct thorough investigation and implement fixes

14. Cookies and Tracking

We use cookies for:

• Authentication and session management
• User preferences and settings
• Analytics and performance monitoring
• Security and fraud prevention

You can control cookie preferences in your browser settings.

15. International Data Transfers

Your data may be stored and processed in data centers located in different countries. We ensure appropriate safeguards through:

• Standard Contractual Clauses (SCCs)
• Adequate data protection measures
• Compliance with applicable data transfer regulations

16. Children's Privacy

SalesHive is not intended for use by individuals under 18. We do not knowingly collect information from children.

17. Changes to Privacy Policy

We may update this policy from time to time. Material changes will be communicated via email 30 days in advance.

18. Contact Us

For privacy-related questions or data requests:

• Email: vivecpatel@gmail.com
• Phone: +91 700 8299 707
• Data Protection Officer: Available for enterprise customers